Terms of Service & Liability

Terms of Service & Liability Get My Mascot Effective Date: June 1, 2026 Last Updated: June 1, 2026

1. Acceptance of Terms

By accessing or using the Get My Mascot website, submitting a booking request, creating an account, or engaging in any services offered through the platform, you agree to be bound by these Terms of Service (“Terms”) and all applicable policies, including the Booking Policies and Privacy Policy, which are incorporated by reference.

If you do not agree to these Terms, you should not access or use the platform.

By using the platform you represent and warrant that:

You are at least 18 years of age or have the legal authority to enter into binding agreements
You have the authority to bind any organization on whose behalf you are booking
All information you provide is accurate, complete, and current
Your use of the platform complies with all applicable laws and regulations

2. Platform Role and Limitations

Get My Mascot is an independent booking and coordination platform that connects customers with independent mascot performers (“Mascot Partners”).

Get My Mascot:

Does not employ Mascot Partners
Does not control, direct, or supervise the performance of Mascot Partners
Does not guarantee availability, performance quality, event outcomes, or specific character portrayal
Does not guarantee specific performance styles, interactions, or audience responses
Acts solely as an intermediary between customers and Mascot Partners

All Mascot Partners operate as independent contractors solely responsible for their own conduct, performance, equipment, transportation, and compliance with applicable laws.

3. Booking Process

Customers may submit booking requests through the platform at any time. The following process applies:

Customer submits a booking request with complete and accurate event details
Get My Mascot reviews and forwards the request to the relevant Mascot Partner
Mascot Partner reviews and communicates acceptance or decline
If accepted, Customer receives confirmation and proceeds to payment
Booking is confirmed only when both of the following have occurred:
- The Mascot Partner has accepted the request, and
- Full payment has been successfully processed through the platform

Until both conditions are met, no booking is guaranteed and no obligation is created on the part of Get My Mascot or the Mascot Partner.

Get My Mascot reserves the right to decline or cancel any booking request at its discretion.

4. Payments

All payments for bookings made through the platform shall be made directly to Get My Mascot. By submitting payment, Customer agrees to the following:

Payment is required in full to confirm a booking
Customer shall provide accurate and complete payment information
Customer authorizes Get My Mascot to charge the full booking amount at the time of confirmation
Payments are processed securely through Stripe in accordance with Stripe’s terms of service and PCI DSS standards
Get My Mascot retains a fifteen percent (15%) platform fee from each booking as compensation for booking coordination, marketing, and platform services
The remaining eighty-five percent (85%) is remitted to the Mascot Partner following successful event completion

Prices displayed on the platform are set by Mascot Partners and may vary based on event type, duration, location, and other factors. Get My Mascot is not responsible for pricing discrepancies caused by outdated or inaccurate information provided by Mascot Partners.

5. Cancellations, Refunds, and Rescheduling

All cancellations, refunds, and rescheduling requests are governed by the Booking Policies, which are incorporated into these Terms by reference. The following general terms apply:

Customer-Initiated Cancellations:

Cancellations made more than 72 hours before the event may be eligible for a partial refund as outlined in the Booking Policies
Cancellations made within 72 hours of the event may not be eligible for a refund
All refund eligibility is determined at the reasonable discretion of Get My Mascot

Mascot Partner Cancellations:

If a Mascot Partner cancels a confirmed booking, Get My Mascot will make reasonable efforts to find a replacement performer
If no replacement is available, Customer will receive a full refund of the amount paid

Disputes:

Get My Mascot reserves the right to resolve disputes between customers and Mascot Partners at its reasonable discretion
Get My Mascot may issue refunds, partial refunds, or platform credits to resolve disputes and maintain platform integrity

By completing payment, Customer acknowledges and agrees to the cancellation and refund terms described above and in the Booking Policies.

6. Customer Responsibilities

By submitting a booking request and attending an event, Customer agrees to:

Provide accurate, complete, and timely event details
Ensure the event venue is safe, appropriate, and accessible for mascot performance
Supervise children and guests during the event
Comply with all applicable laws, venue rules, and safety requirements
Communicate any special needs, accessibility requirements, or safety concerns to Get My Mascot prior to the event
Treat Mascot Partners, staff, and venue representatives with respect

Failure to meet these responsibilities may result in cancellation or termination of services at the event. In cases where termination is due to Customer’s failure to provide a safe or appropriate environment, no refund shall be issued.

7. Photography, Video, and Media

By booking through Get My Mascot, Customer grants Get My Mascot and the assigned Mascot Partner a non-exclusive, royalty-free license to use photographs, videos, or other media captured during the event for marketing, promotional, and platform purposes, including use on social media, the website, and advertising materials.

If Customer does not consent to the use of event media for promotional purposes, Customer must notify Get My Mascot in writing prior to the event at bookings@getmymascot.com. Get My Mascot will make reasonable efforts to honor such requests but cannot guarantee media captured by third parties.

8. Assumption of Risk

Customer acknowledges that mascot performances involve inherent risks, including but not limited to:

Physical interaction with performers and guests
Movement in limited-visibility costumes
Potential for slips, falls, or minor physical contact
Unpredictable behavior of event guests or participants
Outdoor event conditions including weather

By booking a mascot and attending an event, Customer voluntarily assumes all risks associated with the mascot performance and the event environment.

9. Liability Waiver and Release

To the fullest extent permitted by applicable law, Customer agrees to release, waive, discharge, and hold harmless Get My Mascot, its owners, officers, affiliates, representatives, agents, and successors from any and all claims, demands, damages, losses, costs, and liabilities of any kind, whether known or unknown, arising out of or related to:

Mascot performances and performer conduct
Event conditions, venue conditions, or environmental factors
Actions, behavior, or negligence of guests, participants, or third parties
Injuries, accidents, property damage, or losses occurring at or in connection with the event
Cancellations, delays, or changes to the event beyond Get My Mascot’s reasonable control

This waiver applies to claims arising from ordinary negligence. Nothing in this section waives liability for gross negligence, willful misconduct, or fraud.

10. Limitation of Liability

To the fullest extent permitted by applicable law:

Get My Mascot shall not be liable for any indirect, incidental, special, consequential, or punitive damages of any kind
Get My Mascot’s total cumulative liability to any customer arising out of or related to any booking or use of the platform shall not exceed the total amount actually paid by that customer for the specific booking giving rise to the claim
Get My Mascot shall not be liable for any damages resulting from the conduct, performance, or failure to perform of any Mascot Partner

11. Conduct and Safety

Get My Mascot and Mascot Partners reserve the right to refuse service, decline a booking, or terminate a performance in progress if, in their reasonable judgment, the event conditions are:

Unsafe or potentially harmful to the performer or guests
Inappropriate, offensive, or hostile
Unlawful or in violation of venue rules
Involving harassment, abuse, or threatening behavior directed at the Mascot Partner

In such cases, Get My Mascot will evaluate refund eligibility on a case-by-case basis depending on the circumstances leading to termination.

12. Independent Contractor Disclaimer

Mascot Partners are independent contractors and are not employees, agents, partners, or representatives of Get My Mascot. Get My Mascot does not direct, supervise, or control the manner in which Mascot Partners perform their services.

Get My Mascot is not responsible for:

The conduct, behavior, or statements of Mascot Partners during or outside of events
The quality, style, or outcome of performances
Any injuries, damages, or losses caused by Mascot Partner actions or omissions
Any Mascot Partner’s compliance with applicable laws, tax obligations, or insurance requirements

Customers who have concerns about a Mascot Partner’s conduct during an event should report them to Get My Mascot immediately at bookings@getmymascot.com.

13. Intellectual Property

All content on the Get My Mascot platform, including but not limited to the company name, logo, website design, written content, graphics, and branding materials, is owned by or licensed to Get My Mascot and is protected by applicable copyright, trademark, and intellectual property laws.

No content from this platform may be copied, reproduced, distributed, modified, or used for commercial purposes without prior written permission from Get My Mascot.

14. Privacy

Use of the platform is subject to the Get My Mascot Privacy Policy, which is incorporated into these Terms by reference. By using the platform, Customer consents to the collection and use of personal information as described in the Privacy Policy.

15. Indemnification

Customer agrees to indemnify, defend, and hold harmless Get My Mascot, its owners, affiliates, officers, and representatives from and against any claims, demands, damages, losses, costs, and expenses (including reasonable attorney fees) arising out of or related to:

Customer’s actions, conduct, or negligence in connection with an event
Customer’s breach of these Terms
Claims by third parties arising from the event
Customer’s failure to provide accurate event information
Conditions at the event venue within Customer’s control

16. Dispute Resolution

In the event of a dispute between Customer and Get My Mascot arising out of or related to these Terms or any booking, the parties agree to the following process:

Step 1 — Direct Resolution: Customer shall first contact Get My Mascot at bookings@getmymascot.com and provide a written description of the dispute. Get My Mascot will respond within five (5) business days and attempt to resolve the matter informally.

Step 2 — Mediation: If the dispute cannot be resolved informally within thirty (30) days, either party may request non-binding mediation through a mutually agreed mediator in Salt Lake County, Utah. Each party shall bear their own costs of mediation.

Step 3 — Binding Arbitration: If mediation is unsuccessful, the dispute shall be resolved by binding arbitration in Salt Lake County, Utah, in accordance with the rules of the American Arbitration Association. The arbitrator’s decision shall be final and binding. Each party shall bear their own attorney fees unless the arbitrator determines otherwise.

Customer agrees to resolve disputes with Get My Mascot on an individual basis and waives any right to participate in a class action lawsuit or class-wide arbitration.

17. Force Majeure

Get My Mascot shall not be liable for any failure or delay in performance arising from circumstances beyond its reasonable control, including but not limited to:

Severe weather or natural disasters
Public health emergencies or government-mandated restrictions
Power outages or internet disruptions
Acts of God, war, or civil unrest
Illness or emergency affecting the assigned Mascot Partner

In such cases Get My Mascot will make reasonable efforts to reschedule the booking or issue a refund in accordance with the Booking Policies.

18. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of Utah, without regard to conflict of law principles. Any legal proceedings not subject to arbitration under Section 16 shall be brought exclusively in the state or federal courts located in Salt Lake County, Utah, and each party consents to personal jurisdiction in those courts.

19. Changes to Terms

Get My Mascot reserves the right to update or modify these Terms at any time. When material changes are made, Get My Mascot will:

Update the “Last Updated” date at the top of this document
Post a notice on the website
Notify registered users by email where appropriate

Your continued use of the platform following the posting of updated Terms constitutes your acceptance of those changes. If you do not agree to the updated Terms, you should discontinue use of the platform.

20. Severability

If any provision of these Terms is found to be unenforceable or invalid under applicable law, that provision shall be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible, without affecting the validity or enforceability of the remaining provisions.

21. Entire Agreement

These Terms, together with the Booking Policies and Privacy Policy, constitute the entire agreement between Customer and Get My Mascot regarding use of the platform and supersede all prior or contemporaneous communications, representations, or agreements, whether written or oral, relating to the same subject matter.

22. Contact

For questions about these Terms or any booking, please contact:

Get My Mascot Email: bookings@getmymascot.com Website: getmymascot.com