Privacy Policy Get My Mascot Effective Date: June 1, 2026 Last Updated: June 1, 2026
1. Introduction
Get My Mascot (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have regarding your information.
By using our website at getmymascot.com, submitting a booking request, or otherwise interacting with our platform, you agree to the terms of this Privacy Policy.
2. Information We Collect
Information You Provide Directly:
- Full name
- Email address
- Phone number
- Mailing or event address
- Event details including date, time, location, and type of event
- Payment information (processed securely through Stripe — we do not store full card numbers)
- Communications you send us through forms, email, or other channels
- Account registration information if applicable
Information Collected Automatically:
- IP address and approximate location
- Browser type and version
- Device type and operating system
- Pages visited and time spent on our website
- Referring website or source
- Cookie identifiers and session data
Information from Third Parties:
- Payment confirmation data from Stripe
- Analytics data from tools such as Google Analytics or Jetpack Stats
3. How We Use Your Information
We use your personal information to:
- Process, confirm, and manage booking requests
- Communicate with you about your event, booking status, and related updates
- Coordinate bookings with Mascot Partners on your behalf
- Process payments and issue refunds where applicable
- Send booking confirmations, receipts, and event reminders
- Respond to your inquiries and provide customer support
- Improve our platform, services, and user experience
- Detect, prevent, and address fraud, security issues, or policy violations
- Comply with legal obligations
- Send occasional platform updates or announcements (you may opt out at any time)
We will not use your information for purposes unrelated to the above without your consent.
4. Sharing of Information
We may share your personal information with the following parties only as necessary:
Mascot Partners: We share relevant booking details (such as your name, event date, location, and contact information) with the Mascot Partner assigned to your booking so they can fulfill the event.
Payment Processors: We use Stripe to process payments. Your payment information is transmitted directly to and stored by Stripe in accordance with their privacy policy and PCI DSS compliance standards. We do not store full credit card numbers.
Service Providers: We may share information with third-party vendors who assist us in operating our platform, including hosting providers, email services, and analytics tools. These providers are contractually required to protect your information and may not use it for their own purposes.
Legal Requirements: We may disclose your information if required by law, court order, or government authority, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfers: In the event of a merger, acquisition, or sale of Company assets, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.
We do not sell, rent, or trade your personal information to any third party for marketing purposes.
5. Children’s Privacy
Our platform facilitates mascot appearance services that may involve events attended by children. However, our website and booking platform are intended for use by adults (18 years of age or older) only.
We do not knowingly collect personal information from children under the age of 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately at bookings@getmymascot.com and we will promptly delete it.
6. Data Security
We implement reasonable and appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
- Secure HTTPS encryption on our website
- Payment processing through PCI-compliant Stripe
- Limited access to personal information on a need-to-know basis
- Regular review of our data collection and storage practices
No method of transmission over the internet or electronic storage is completely secure. While we take your privacy seriously and strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including:
- Active booking records: retained for a minimum of 3 years for business and tax purposes
- Communication records: retained for 2 years
- Payment records: retained as required by applicable law and Stripe’s data retention policies
You may request deletion of your information at any time subject to our legal retention obligations.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information, subject to legal retention requirements
- Opt-Out: Opt out of non-essential communications at any time
- Portability: Request a copy of your data in a portable format where technically feasible
To exercise any of these rights, contact us at bookings@getmymascot.com. We will respond to verified requests within 30 days.
9. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your experience on our platform. Cookies are small data files stored on your device.
We use the following types of cookies:
- Essential cookies: Required for the website to function properly
- Analytics cookies: Help us understand how visitors use our site (e.g. Google Analytics, Jetpack Stats)
- Preference cookies: Remember your settings and preferences
You can control cookie settings through your browser. Disabling certain cookies may affect the functionality of our website. By continuing to use our site, you consent to our use of cookies as described in this policy.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or legal requirements. When we make material changes we will:
- Update the “Last Updated” date at the top of this policy
- Post a notice on our website
- Notify registered users by email where appropriate
Your continued use of the platform after changes are posted constitutes your acceptance of the updated policy.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
Get My Mascot Email: bookings@getmymascot.com Website: getmymascot.com